Refund Policy

At Global Skill Solutions (hereinafter referred to as "Global Skill Services", our operating/DBA brand used for this website), we operate a secure digital assessment, competency validation, benchmarking, and workforce readiness platform. Since our digital assessment services, evaluation tools, and related resources are provisioned immediately after successful payment, we maintain the following Refund and Cancellation Policy.

1. Refund Eligibility

Refund requests will be reviewed only under the following limited circumstances:

• Duplicate Transactions: A verified payment gateway or system error results in multiple charges for the same assessment purchase.
• Pre-Activation Cancellation: The customer submits a cancellation request before logging into the assessment platform, accessing any assessment materials, starting any examination, or using any digital services.

All refund requests are subject to verification and approval by our support and finance teams.

2. Non-Refundable Services

Our services are digital in nature. Once any part of the purchased service has been accessed or delivered, the order is considered fulfilled and is not eligible for a refund.

Refunds will not be provided if:

• The user has logged into the assessment dashboard or workspace.
• The user has started, attempted, or completed any assessment, examination, quiz, simulation, or evaluation module.
• A personalized assessment report, competency analysis, benchmarking report, certificate, or performance dashboard has been generated or made available.
• The user has participated in any consultation, portfolio review, advisory session, or any other service offered by Global Skill Solutions (operating as Global Skill Services).
• The refund request is based on a change of mind, lack of usage after activation, dissatisfaction with assessment results, or failure to meet personal expectations.

3. Cancellation Policy

Customers who wish to cancel their purchase before accessing the platform must submit a cancellation request through our official customer support channel.

Eligible cancellations approved before platform activation will be refunded to the original payment method after deduction of a 10% administrative processing fee, which covers payment gateway charges, banking fees, account provisioning, and administrative processing costs.

Cancellation requests submitted more than 7 calendar days after the purchase date are not eligible for a refund, even if the platform has not been accessed.

4. Technical Issues and Assessment Reset

If a verified technical issue occurs during an active assessment due to a system error on our platform, our technical team will review the system logs.

If the issue is confirmed to have originated from our systems and has materially affected the assessment, we will restore or reset the assessment at no additional cost.

Refunds will not be issued for issues arising from:

• Internet connectivity failures.
• Browser or device incompatibility.
• Power interruptions.
• User-side hardware or software issues.
• Any other circumstances beyond our control.

5. Refund Processing Timeline (TAT)

Once a refund request has been reviewed and approved by our finance department, the approved refund will be processed only to the original payment method used for the transaction.

Please allow up to 90 days from the date of refund approval for the amount to be credited to your original payment method, depending on payment gateway processing timelines, banking procedures, and financial institution policies.

Refunds cannot be transferred to another bank account, card, digital wallet, or third party.

6. Contact for Refunds and Cancellations

For any refund or cancellation requests, customers should contact our official customer support team through the contact details provided on the Global Skill Services website. All requests should include the transaction details and sufficient information to enable verification.