Refund Policy

Global Skill Services operates a sophisticated digital testing, independent benchmarking, and diagnostic platform. Because our assessment suites, evaluation algorithms, and digital resources are provisioned immediately upon successful payment, we maintain a clear and transparent policy governing cancellations, payments, and refunds.

1. Refund Eligibility

Refund requests will only be reviewed and approved under the following limited circumstances:

• Duplicate Transactions: A verified payment gateway error results in multiple charges for the same assessment plan.
• Pre-Activation Cancellation: The customer submits a cancellation request before logging into the assessment dashboard, starting any examination, or accessing any proprietary assessment materials.

2. Non-Refundable Services

Once any part of the digital service has been accessed, the service is considered delivered. Therefore, refunds will not be issued under the following circumstances:

• The user has logged into the assessment dashboard or workspace.
• The user has started or completed any assessment, quiz, simulation, or evaluation module.
• A personalized assessment report, skill-gap analysis, benchmarking report, or performance dashboard has been generated or made available.
• The user has participated in any one-on-one consultation, portfolio review, or advisory session provided by Global Skill Services.

3. Cancellation Policy & Administrative Fees

Customers wishing to cancel an order before accessing the platform must submit a formal cancellation request through our official support channel.

• Eligible cancellations approved before platform activation will be refunded to the original payment method after deducting a 10% administrative processing fee. This fee covers payment gateway charges, banking fees, and digital account provisioning costs.
• Cancellation requests submitted more than 7 days after the purchase date, even if the platform has not been accessed, are not eligible for a refund.

4. Technical Issues & Assessment Reset

If a user encounters a verified system failure during an active assessment, our technical team will review the platform logs.

• If the issue is confirmed to have originated from our systems and affected the assessment outcome, we will restore or reset the user's assessment access without additional charges.
• Internet connectivity issues, browser problems, power failures, or technical issues on the user's device do not qualify for a refund.

5. Refund Processing Timeline

Once a refund request has been reviewed and approved by our finance department, the following conditions apply:

• Refunds will be credited only to the original payment method used for the purchase. Refunds cannot be transferred to another bank account, card, or individual.
• Please allow approximately 7 to 14 business days for the refunded amount to appear in your account, depending on your payment provider and banking institution.